Resident Live-View Terms & Conditions

• Adult residents (18+) approved by the Responsible Party; access is address-verified and permission-based.
• Access is personal and non-transferable. Do not share your login or show feeds to unauthorised persons.
• Households with multiple adults: each adult should use their own account.

• Live-view only: no timeline/archive and no exports from resident accounts.
• Live view at any time; person alerts in the night window by default: 23:00–04:00 (customisable on request for special needs).
• PTZ control is disabled for residents unless explicitly authorised in writing.

• Improve awareness and deter crime in your community.
• Verify relevant activity during the operating window.
• Report promptly via HOA channels and SAPS/armed response as appropriate.

1. No profiling, harassment, stalking or defamation.
2. No attempts to bypass restrictions, access unauthorised cameras, or enable recording/PTZ.
3. No aiming into private property; privacy masks must remain in place.
4. No facial recognition or bulk vehicle/identity look-ups using third-party tools.
5. No commercial, political or discriminatory use.
6. If your device is lost/stolen, notify us immediately so we can revoke access.

Breaches may lead to immediate suspension/removal and, where applicable, reporting to the Information Regulator and/or SAPS.

This obligation continues even after your access ends. Misuse may result in civil claims and/or prosecution.

• Use is subject to our Privacy Notice (POPIA) and these Terms.
• We keep audit logs of logins, channel views and attempted exports.
• Residents cannot export footage. Exports (where lawful and necessary) are done only by the Information Officer or an authorised delegate on substantiated request (e.g., SAPS case number).
• Default retention is 7 days unless placed on legal hold.

• Best-effort service; outages may occur (power, connectivity, maintenance).
• No guarantee to prevent or detect every incident.
• To the extent permitted by law, we're not liable for indirect or consequential loss arising from use or unavailability.

• Use a strong password and enable MFA where offered.
• Report suspected compromise immediately; we may suspend on suspicious activity.
• You are responsible for activity under your account.

• Warning → temporary suspension → permanent removal (for repeated or serious breaches).
• Serious breaches may be reported to SAPS and/or the Information Regulator.
• We may pursue civil claims for losses caused by your breach.

Coverage or the operating window may change for privacy/safety or operational reasons; we'll give reasonable notice for material changes.

General support: support@ghosthome.co.za

Information Officer: ian@ghosthome.co.za • +27 79 495 0855

Information Regulator (South Africa): 010 023 5200 • Toll-free 0800 017 160 • inforegulator.org.za

RSA law applies. By using the service or ticking "I agree", you accept these Terms and our Privacy Notice.